Patient Representation Group

We are currently in the process of recruiting patients to our Patient Representation Group.

If you would like to become a member of this vital group and help steer the surgery, please contact the surgery in person, or use the message window on our Contacts page.

The aim of our PRG group will be to improve communication between the Medical Centre and patients to ensure the services on offer truly meet the needs of all patients.

Our 2013 PRG report

Our 2012 PRG report

Notes form Previous PRG meetings:

19th March 2013

13th November 2012

Welcome to Laurie Pike Health Centre

There are two reserved car parking spaces clearly marked for disabled patients. The entrance to the building is via dropped paving stones and automatic doors to permit access for wheelchair users.

An induction loop operates within the Practice telephone system to assist those with hearing difficulties.

All patient services are provided at ground floor level and a disabled patients' WC is provided to the right of the waiting room. Please let us know if you have any difficulties with access.

How Do I… Contact The Practice?

You can contact the practice by telephone, post and fax at any time for repeat prescriptions or to inform us of changes to your details.

Phone lines open at 8.00am but can be very busy; we would therefore ask that for routine appointments and enquiries you call after 10.00am.

How Do I… Obtain A Home Visit?

Home visits are provided for patients that are housebound or too ill to attend the surgery.

Please telephone the Practice before 10.00am to request one, and do give the receptionist as much information as possible to enable the doctor to allocate priority to visits.

Remember that clinical examination is best carried out at the surgery.

Please note: lack of transport shall not mean a home visit is appropriate.

How Do I… Make An Appointment?

Routine Appointments
All patients with routine medical needs are seen by appointment only. When booking an appointment, please let the receptionist know if you have any preference as to which practitioner you see. Patients are free to make an appointment with any of the doctors or nurses but are encouraged to see the same person for follow-up appointments.
There will generally be a longer wait for an appointment if you wish to see a particular doctor as some doctors have commitments to specialist roles and not all of the doctors work full-time.

The receptionist will confirm the earliest available appointment with the practitioner of your choice. It is then up to you whether you wait to see your doctor of choice or book with a different doctor with earlier availability.

A standard appointment length is:
Doctor: 10 minutes
Nurse: 15 minutes

If you feel this will be insufficient for your needs, please mention this to the receptionist at the time of booking.

Attending Your Appointment
Please endeavour to arrive at the surgery in good time for your appointment. Patients arriving 15 minutes late for their appointment will be required to
re-book the appointment or, at the doctor's discretion may be seen at the end of the surgery.
On arrival please either use our automated check-in point or report to the reception desk. Patients are called by doctors and nurses using a display board. Any patient concerned they may not see the display board or hear their name if called should notify the receptionist on arrival.

HOW DO I… Obtain A Repeat Prescription?

If it has been agreed that your treatment is long term, you may not need to see your doctor every time you need your medication. The doctor will then approve certain medication to be issued on a repeat prescription basis.

When ordering repeat prescriptions please remember to include the patient's full name, date of birth and address details, medication required and a contact telephone number.

Please note you will not receive your prescription immediately. All requests received by 2.00pm will be available for collection the next working day after 2.00pm. Options are as follows: hone: 0345 111 1313 between 10.30am - 6.30pm

• Post: Please enclose an SAE and allow time for delivery
• Reception: Drop in your request in writing remembering to include your name, address and date of birth
• Fax: 0121 523 6163
• Pharmacy: 0121 551 3814
• Internet - HERE

Out Of Hours

If you are suddenly taken ill outside the practice opening hours, please call the practice on 0345 1111 1312 and you will be transferred to the out-of-hours provider:

Primecare: 0845 603 1761

Your details will be taken for a doctor or nurse to call you back to advise you.

Depending on the nature of the illness, you may be asked to attend a centre near to you, for treatment.

This number can be obtained by calling the practice number at any time outside opening hours.

Have a pen and paper ready and a message on the answering machine will give you instructions on how to contact a doctor.

Disabled Access

There are two reserved car parking spaces clearly marked for disabled patients. The entrance to the building is via dropped paving stones and automatic doors to permit access for wheelchair users.

An induction loop operates within the Practice telephone system to assist those with hearing difficulties.

All patient services are provided at ground floor level and a disabled patients' WC is provided to the right of the waiting room.

Please let us know if you have any difficulties with access.

Access To Information Rights In Relation To Disclosure

As a patient you have the right to access your medical records which can only be done in the presence of a doctor or a nurse.

You are able to obtain copies of your medical records, for which a fee is payable as per the BMA (British Medical Association’s) recommendation.

Other services, such as social services, solicitors, insurance companies and other medical professionals can also ask to obtain medical information from your records.

The information required can only be disclosed to these other services if you provide them with a signed consent which needs to be sent to us before we can act.

Complaints Procedure

The partners and staff at Handsworth Wood Medical Centre recognise that occasionally, everyone makes mistakes - this includes us. Although we always try to provide the kind of service our patients would like to receive, we appreciate that it is not always possible.

If you have a complaint or concern about the service you have received from the practitioners or any members of staff in this practice, please ask for a complaints form from reception and the operations manager will deal with this.

We will endeavour to resolve problems as soon as possible.

Zero Tolerance

The practice supports 'Zero Tolerance' and any patient behaving in an inappropriate, abusive, violent or intimidating way towards practice staff, community staff or other patients, will be removed from the practice list. This removal will be effective immediately where a member of staff or patient has felt threatened.

Notification of removal will be issued in writing except in cases where it is felt that by doing so the practice would be endangering itself.

BCU Students

Download a BCU information leaflet HERE

For BCU Students who want to register onto the practice list please see list of BCU sites and their area codes below:

City North Campus - B42, B6, B19, B18, B23, B44 and B7

Gosta Green - B1, B2, B3, B4, B5, B6, B7, B12, B19 and B8, B9, B10, B18 (borderline codes)

Edgbaston Campus (formerly known as Westbourne Road) - B1, B2, B3, B4, B5, B15, B16, 17, B18 and B12 (borderline)

Perry Barr

Medical Room, Murdoch Building

City North Campus, Francise Street

B42 2SU

Tel: 0121 331 7979

Westbourne Road

Medical Room, Level 2

Seacole Building, South City Campus

B15 3TN

Tel: 0121 331 6091

Gosta Green

Medical Room G31, Biad Building

Corporation Street

B4 7DX

Tel: 0121 331 5854

Student Services on: 0121 331 5588

Primecare Out of Hours Service for patients registered with the university doctor only 0845 608 0461

Medical Training

Our practice is committed to the teaching and training of healthcare professionals. From time to time you may find doctors, medical students and student nurses will be sitting in with the doctors and nurses at the practice to learn about General Practice.

Please remember that Medical Students are bound by the same confidentiality rules as all other practice staff. Should you wish to see the doctor or nurse alone, please feel free to say so.

For training purposes, you may find our doctors and nurses videoing your consultation. You will be asked to sign a consent form to allow this video to be used for assessment purposes only. Again, you do not have to give your consent and can ask that the session is not recorded. You can also ask for the recording to be stopped at any time.

Practice Nurses

There are five practice nurses who run various clinics, deal with immunisations, the removal of stitches, dressing of wounds, blood tests and other investigations ordered by the doctor.

Birmingham City University Nurses

There are three BCU nurses based at Perry Barr, Westbourne Road and Gosta Green sites.

They run a number of clinics to support students’ needs at these sites.

Health Visitors

The health visitors can be contacted between Monday and Friday on 0121 255 9301.

District Nurses

There is a team of district nurses attached to this practice. They may be contacted on 0121 465 5444.

Physiotherapist

A physiotherapist works at the practice. If appropriate, the doctor may refer you to a physiotherapist.

Practice Opening Hours

Monday: 8.00am - 6.30pm
Tuesday: 8.00am - 6.30pm

The surgery is closed every 3rd Tuesday from 1.00pm for training.

Wednesday: 8.00am - 8pm
Thursday: 8.00am - 6.30pm
Friday: 8.00am - 6.30pm
Saturday: CLOSED
Sunday: CLOSED

Out Of Hours

If you need medical advice when the surgery is closed, please contact 0345 111 1313 and you will be transferred to the out-of-hours service. You may be given telephone advice, or be asked to attend a primary care centre near your home.
Please remember that this service is for urgent situations only. All routine matters, including medication enquiries, are best dealt with during surgery opening hours.

Blood Tests (Phlebotomy) - by referral and appointment only.

Blood Pressure - by referral and appointment only.

Smear Tests - by appointment only.

Family Planning - by appointment only. This clinic is run on Monday evenings from 6.00 to 7.30pm. Appointments can be booked via the receptionist. For emergency contraception please request a rapid access or urgent appointment with a doctor (stating the requirement), or speak to the pharmacist. For out of hours, contact the Brook Advisory Service on 0121 643 4822. Please note we do not provide a pregnancy testing service.

Contraception - By Appointment on Tuesdays.

Well Baby Clinic - held every 1st and 3rd Monday in a month on a 'walk in' basis between 1.30 and 3.00pm, Please remember to bring your child's red book with you.

Childhood Immunisations - held on Monday and Wednesdays between 1.30 and 3.30pm by pre-arranged appointment only.

Asthma - by appointment only.

Community Health Worker (Counselling) - by referral and appointment only.

Diabetes - by appointment only.

Chronic Obstructive Pulmonary Disease (COPD) - by appointment only.

Anti-coagulant Clinic - by appointment only.

Cryotherapy/Dermatology - by referral and appointment only.

Minor Surgery - by referral and appointment only.

Physiotherapy - by referral and appointment only.

Travel Vaccinations - by appointment only.Please note: Vaccinations can take up to a month before they are effective - plan ahead!

Citizens Advice Bureau - By Appointment Only.

Community Psychiatric Nurse - By Appointment Only.

Practice Area

Access:

By car: from Fentham Road ONLY (one-way street). Please note there is NO access by car from Birchfield Road.

Pedestrian access: is available from both Birchfield Road and Fentham Road.

Bus: there are bus stops on Birchfield Road, a couple of minutes walk from the practice.

Direct bus routes: 33, 51, 52, 107, 113

Bus routes within easy walking distance: 7, 11, 46, 91, 92

About us

The Practice, originally known as Birchfield Medical Centre, was established by Dr Pinsent and Dr Pike in the 1960s. In 1977 the Practice relocated to its present site and in 1990 was renamed the Laurie Pike Health Centre in honour of Dr Pike on his retirement. The Practice is now run as a non-limited partnership comprising: Dr Joanne Shaylor, Dr Gwyn Harris, Dr Naresh Rati, Dr Ben Empson, Dr Will Murdoch and Dr PG Iyengar.

As well as offering a wide range of NHS services, the centre operates as a training practice for undergraduate and postgraduate education and participates in research projects in association with the University of Birmingham, Department of Primary Care and General Practice.

In 1999, the Practice successfully applied to become a Personal Medical Services (PMS) pilot site, which enabled the Practice to be more flexible in providing specialised clinics and associated services. This flexibility is extended under Practice Based Commissioning and The Laurie Pike Health Centre is part of the One Stop Commissioning Group, a number of local like-minded Practices that are working together to improve local primary care services.

Churchill Medical Centre, 191-193 Birchfield Road, Aston, merged with Laurie Pike Health Centre in February 2009. In June of that year Laurie Pike Health Centre merged with Handsworth Wood Medical Centre. The new partnership is called Vitality Partnership.

Sign up here to receive details of new vacancies or news from the Vitality Partnership

Use this area to search for your nearest Vitality GP Outlet.      Click the X (top right) to close this window.

How Do I.… Register With The Practice?

All patients applying to register with the practice must provide evidence of entitlement to NHS treatment.

Where a prospective patient is entitled to receive NHS care, a registration form must be completed.

You can download a GMS1 form                             OR you can complete online  HERE.

You will be asked to complete a short health questionnaire when you apply online or arrive at the surgery.

You are required to book a registration medical appointment either by telephoning the practice you are registered to or by attending the practice. On the day of your registration medical you will need to bring an early morning urine sample.

If you wish to be registered at a Vitality practice please provide the following :-

• Complete and sign the purple GMS1 application form

• Complete the medical questionnaire and the patient profile

• If female provide a copy of your latest cervical smear test

• If registering a child, we will need a copy of the vaccinations page of the child’s Red Book at your first visit.

• Copies of a UK passport or photo driving licence or valid NHS medical card

Additionally, if you are NOT a British citizen you must provide :-

• A copy of your valid national passport and evidence of your right to remain in the UK

• Proof that you have been in the UK for 6 months or over (utility bill addressed to you and older than 6 months) or that you have the right to remain.

• Proof of address (e.g. letter from Home Office addressed to you)

• Proof of full time work or full time education

If you are an ASYLUM SEEKER you must provide :-

• An HC2 form

• Your identity card provided by the Home Office

When you have completed ALL of the above please make an appointment for a Registration Medical. If you bring the originals of the above documents we will make the photocopies.

If any of the above has not been done you will NOT be allowed to register and any treatment can only be given as a private paying patient. If you CANNOT SPEAK ENGLISH please bring someone with you who can TRANSLATE.