Patient Representation Group

We are currently in the process of recruiting patients to our Patient Representation Group.

If you would like to become a member of this vital group and help steer the surgery, please contact the surgery in person, or use the message window on our Contacts page.

The aim of our PRG group will be to improve communication between the Medical Centre and patients to ensure the services on offer truly meet the needs of all patients.

Registration forms, Group Agreements can be found on our main PRG page at by clicking the link at the top of this window.

Download the 2013 report

Download the 2012 report

Previous meetings:

27th September 2012

13th November 2012

Welcome to Handsworth Wood Medical Centre

The medical centre has a car park for patients' use whilst visiting the surgery.

To find out more, please drop in and see us or phone for Information.

Disabled patients should find it very easy to access everything in our surgery and our helpful staff are always on hand to offer any assistance required.

At Handsworth Wood Medical Centre you'll find:

• Disabled parking bays.
• Wide doors.
• Disabled Washroom facilities.

How Do I… Contact The Practice?

You can contact the practice by telephone, post and fax to inform us of changes to your details or to book appointments.

Phone lines open at 8.00am but can be very busy; we would therefore ask that for routine appointments and enquiries you call after 10.00am.

How Do I… Obtain A Home Visit?

Home visits are for those patients who are housebound due to serious illness or infirmity.

Please telephone the practice before 10.00am to request a home visit.

It helps us to judge the urgency of your call if you describe the symptoms, so do expect to be asked.

Please note: Lack of transport does not justify a home visit.

How Do I… Make An Appointment?

Please note that not all staff are available for all surgery times.

Appointments for the Doctors/Nurses :

Monday mornings we offer a Walk-in Surgery from 8.00am to 9.30am (walk in and wait to be seen). For the rest of the week the practice offers a variety of appointments in the morning, afternoon and evening surgeries. Some appointments can be booked in advance. The Receptionists at the practice, where possible, shall try and assist you further with dates/times of available appointments and a doctor of your choice.

Internet Booking System

Appointments can also be made online. To make your appointment on the internet you need to create an online account. To register you need to ask at reception for the registration form. To receive the form the practice will require proof of identification. Book your appointment HERE

Right To Express A Preference Of Doctor

The practice operates an appointment system where you are able to book an appointment with the doctor of your choice. These appointments can be booked one day in advance via the telephone or by attending the surgery after 10.00am.

There will be occasions where the doctor you want to book with is not available. In these cases we will offer an alternative doctor.

HOW DO I… Obtain A Repeat Prescription?

When ordering your repeat prescription, we ask that you do so in writing. Please use the white tear-off slip from your prescription form. Place your prescription request in the repeat prescription box situated  in surgery before 12 noon.

Alternatively, you can also request your prescription online. To register you need to ask at reception for the registration form. To receive the form, the practice will require photographic proof of identification.

Please note: Repeat Prescription request take 48hrs

If you are likely to run out of your medication during this time please mark your request Urgent and indicate the number of tablets you have remaining. We will then endeavour to issue your prescription earlier than the standard 48 working hours (you will need to telephone the practice after 4.30pm to confirm your prescription is available for collection).

Prescriptions may be requested by using the following:

• prescription box
• by post (enclosing a stamped address envelope, if you do not wish to collect your prescription)
• by the Internet HERE

Alternatively, the Co-op pharmacy situated in the foyer of the surgery offers a repeat prescription service. They also provide a delivery service housebound patients. Please contact the Co-op pharmacy to enquire about these services (tel: 0121 554 0808).

Out Of Hours

If you are suddenly taken ill outside the practice opening hours, please call the practice on 0345 1111 1312 and you will be transferred to the out-of-hours provider:

Primecare: 0845 603 1761

Your details will be taken for a doctor or nurse to call you back to advise you.

Depending on the nature of the illness, you may be asked to attend a centre near to you, for treatment.

This number can be obtained by calling the practice number at any time outside opening hours.

Have a pen and paper ready and a message on the answering machine will give you instructions on how to contact a doctor.

Disabled Access

The practice premises are fully accessible and have facilities for disabled persons and wheelchair users.

If you require assistance please ask our receptionists.

Access To Information Rights In Relation To Disclosure

As a patient you have the right to access your medical records which can only be done in the presence of a doctor or a nurse.

You are able to obtain copies of your medical records, for which a fee is payable as per the BMA (British Medical Association’s) recommendation.

Other services, such as social services, solicitors, insurance companies and other medical professionals can also ask to obtain medical information from your records.

The information required can only be disclosed to these other services if you provide them with a signed consent which needs to be sent to us before we can act.

Complaints Procedure

The partners and staff at Handsworth Wood Medical Centre recognise that occasionally, everyone makes mistakes - this includes us. Although we always try to provide the kind of service our patients would like to receive, we appreciate that it is not always possible.

If you have a complaint or concern about the service you have received from the practitioners or any members of staff in this practice, please ask for a complaints form from reception and the operations manager will deal with this.

We will endeavour to resolve problems as soon as possible.

Zero Tolerance

The practice supports 'Zero Tolerance' and any patient behaving in an inappropriate, abusive, violent or intimidating way towards practice staff, community staff or other patients, will be removed from the practice list. This removal will be effective immediately where a member of staff or patient has felt threatened.

Notification of removal will be issued in writing except in cases where it is felt that by doing so the practice would be endangering itself.

BCU Students

BCU Student can register online here HERE

For BCU Students who want to register onto the practice list please see list of BCU sites and their area codes below:

City North Campus - B42, B6, B19, B18, B23, B44 and B7

Gosta Green - B1, B2, B3, B4, B5, B6, B7, B12, B19 and B8, B9, B10, B18 (borderline codes)

Edgbaston Campus (formerly known as Westbourne Road) - B1, B2, B3, B4, B5, B15, B16, 17, B18 and B12 (borderline)

Perry Barr

Medical Room, Murdoch Building

City North Campus, Francise Street

B42 2SU

Tel: 0121 331 7979

Westbourne Road

Medical Room, Level 2

Seacole Building, South City Campus

B15 3TN

Tel: 0121 331 6091

Primecare Out of Hours Service for patients registered with the university doctor only 0845 608 0461

Medical Training

Our practice is committed to the teaching and training of healthcare professionals. From time to time you may find doctors, medical students and student nurses will be sitting in with the doctors and nurses at the practice to learn about General Practice.

Please remember that Medical Students are bound by the same confidentiality rules as all other practice staff. Should you wish to see the doctor or nurse alone, please feel free to say so.

For training purposes, you may find our doctors and nurses videoing your consultation. You will be asked to sign a consent form to allow this video to be used for assessment purposes only. Again, you do not have to give your consent and can ask that the session is not recorded. You can also ask for the recording to be stopped at any time.

Practice Nurses

There are five practice nurses who run various clinics, deal with immunisations, the removal of stitches, dressing of wounds, blood tests and other investigations ordered by the doctor.

Birmingham City University Nurses

There are three BCU nurses based at Perry Barr, Westbourne Road and Gosta Green sites.

They run a number of clinics to support students’ needs at these sites.

Health Visitors

The health visitors can be contacted between Monday and Friday on 0121 255 9301.

District Nurses

There is a team of district nurses attached to this practice. They may be contacted on 0121 465 5444.

Physiotherapist

A physiotherapist works at the practice. If appropriate, the doctor may refer you to a physiotherapist.

Practice Opening Hours

Monday: 8.00am - 8.00pm
Tuesday: 8.00am - 6.30pm

The surgery is closed every 3rd Tuesday from 1.00pm for training.

Wednesday: 8.00am - 6.30pm
Thursday: 8.00am - 6.30pm
Friday: 8.00am - 6.30pm
Saturday: 8.00am - 1.00pm

(Alternative Saturdays - Pre-booked appointments only)
Sunday: CLOSED

Out Of Hours

If you are suddenly taken ill outside the practice opening hours, please call the practice on 0345 1111 1312 and you will be transferred to the out-of-hours provider:

NHS Health Checks - by appointment only

Blood Tests (Phlebotomy) - by referral and appointment only.

Blood Pressure - by referral and appointment only.

Smear Tests - by appointment only.

Family Planning - by appointment only. This clinic is run on Monday evenings from 4pm to 7pm. Appointments can be booked via the receptionist. For emergency contraception please request a rapid access or urgent appointment with a doctor (stating the requirement), or speak to the pharmacist. For out of hours, contact the Brook Advisory Service on 0121 643 4822. Please note we do not provide a pregnancy testing service.

Contraception - By Appointment on Tuesdays.

Well Baby Clinic - held every Wednesday afternoons, Please remember to bring your child's red book with you.

Childhood Immunisations - held on Monday and Wednesdays between 1.30 and 3.30pm by pre-arranged appointment only.

Asthma - by appointment only.

Community Health Worker (Counselling) - by referral and appointment only.

Diabetes - by appointment only.

Chronic Obstructive Pulmonary Disease (COPD) - by appointment only.

Anti-coagulant Clinic - by appointment only.

Cryotherapy/Dermatology - by referral and appointment only.

Minor Surgery - by referral and appointment only.

Physiotherapy - by referral and appointment only.

Travel Vaccinations - by appointment only.Please note: Vaccinations can take up to 6weeks before they are effective - plan ahead!

Citizens Advice Bureau - By Appointment Only.

Community Psychiatric Nurse - By Appointment Only.

Practice Area

People living in the following area codes can register onto the practice list: B20, B21, B42, B19, B18, B66, and B6.

There will only be a nurse prescriber led medical service at 2 sites from the start of July, as we do not have a medical room in the new City Centre site of phase 1.

Please attend City South in Edgbaston or City North in Perry Barr to be seen.

The times of the clinics are on iCity under the student services link.

Perry Barr (City North) is by appointment only.

Edgbaston (City South) is a walk in service.

If you want to register to our service please either attend the medical room as above for a form or register online at HERE

Thank you.

The Vitality BCU Medical Team

0121 331 6091 / 7979

CHANGE TO MEDICAL ROOM SERVICE FROM JULY 2013.

Sign up here to receive details of new vacancies or news from the Vitality Partnership

Use this area to search for your nearest Vitality GP Outlet.      Click the X (top right) to close this window.

How Do I.… Register With The Practice?

All patients applying to register with the practice must provide evidence of entitlement to NHS treatment.

Where a prospective patient is entitled to receive NHS care, a registration form must be completed.

You can download a GMS1 form                             OR you can complete online  HERE.

You will be asked to complete a short health questionnaire when you apply online or arrive at the surgery.

You are required to book a registration medical appointment either by telephoning the practice you are registered to or by attending the practice. On the day of your registration medical you will need to bring an early morning urine sample.

If you wish to be registered at a Vitality practice please provide the following :-

• Complete and sign the purple GMS1 application form

• Complete the medical questionnaire and the patient profile

• If female provide a copy of your latest cervical smear test

• If registering a child, we will need a copy of the vaccinations page of the child’s Red Book at your first visit.

• Copies of a UK passport or photo driving licence or valid NHS medical card

Additionally, if you are NOT a British citizen you must provide :-

• A copy of your valid national passport and evidence of your right to remain in the UK

• Proof that you have been in the UK for 6 months or over (utility bill addressed to you and older than 6 months) or that you have the right to remain.

• Proof of address (e.g. letter from Home Office addressed to you)

• Proof of full time work or full time education

If you are an ASYLUM SEEKER you must provide :-

• An HC2 form

• Your identity card provided by the Home Office

When you have completed ALL of the above please make an appointment for a Registration Medical. If you bring the originals of the above documents we will make the photocopies.

If any of the above has not been done you will NOT be allowed to register and any treatment can only be given as a private paying patient. If you CANNOT SPEAK ENGLISH please bring someone with you who can TRANSLATE.